Public Health Department
The Santa Clara County CA Public Health Department provides disease prevention, vaccination, sexual health, nutrition, maternal and child health, and other public health services. This article explains which programs handle common requests, how to locate the correct office, where to find official health information, and how to distinguish resident services from healthcare provider reporting systems. Office addresses and phone numbers appear at the end so you can connect with the program that matches your needs.
Santa Clara County Public Health Services
The County of Santa Clara Public Health Department works to protect and improve community health. Its responsibilities include preventing disease and injury, promoting healthy lifestyles, creating healthy environments, and using health data to inform decisions. The department also works on policies and systems that address racial and health inequities.
For residents, that work includes specific services such as vaccinations, STI and HIV testing, nutrition support, birth and death registration, and programs for children with qualifying medical conditions. Other parts of the department focus on communicable disease control, emergency preparedness, laboratory services, and community health information.
These services operate through several offices. The main office is not the location for every program, and programs in the same building may occupy different suites. Matching your request to a named service helps you avoid contacting an unrelated unit or arriving at the wrong location.
The Right Program for Your Request
The official Public Health programs and services directory organizes services into general programs, sexual health and harm reduction, pharmacy and vaccination services, programs for specific populations, and pregnancy and parenting support. Those categories provide a practical starting point when you know what help you need but do not know the office name.
A request about a replacement vaccination record belongs under pharmacy and vaccination services. Nutrition and breastfeeding support appear under WIC and pregnancy and parenting. STI testing and HIV support appear under sexual health and harm reduction. Birth and death registration appears among general programs and services.
The department’s homepage also provides a “How do I” navigator for requests handled by other County departments. Public Health receives inquiries about services outside its responsibilities, so the navigator can help direct a request before you contact an office.
Program Locations and Suite Numbers
The Public Health Department office directory identifies program locations and direct contact numbers. Several services operate at the Lenzen Avenue location, including travel immunizations, the Public Health Pharmacy, sexual health services, vital records, and the Medical Marijuana ID-Card Program. Their suite numbers differ.
Other programs operate at McKee Road, Empey Way, East Santa Clara Street, Moorpark Avenue, Story Road, and Fair Oaks Avenue. A shared department name does not mean a shared service counter. Use the program name, street address, and suite or building designation together when identifying where your request belongs.
Vaccinations, Pharmacy, and Travel Health
Public Health’s pharmacy and vaccination category includes COVID vaccination, testing and treatment resources; free flu shots; medication access; prescription services; travel health and immunization; and vaccine record replacement. Select the specific service that matches your request, because obtaining a vaccination and replacing a vaccination record are separate tasks.
The department’s homepage identifies the Lenzen pharmacy as a location for childhood vaccinations and states that COVID and flu shots are offered for people ages six months and older. It also explains that vaccines are available and covered by insurance for almost everyone. That statement should not be read as a guarantee that every vaccine or pharmacy service has the same coverage arrangement.
International Travel Consultations
Travel health and immunization services provide vaccination support and personalized pharmacist consultations about protecting health during international travel. The directory gives Travel and Immunization Services its own office and phone number, separate from the Public Health Pharmacy.
When contacting the department, identify whether your request concerns international travel, a routine vaccination, a prescription, medication access, or a replacement vaccine record. This distinction helps direct the inquiry to the appropriate service without treating all pharmacy-related requests as interchangeable.
Separate Pharmacy Offices
Better Health Pharmacy and the Public Health Pharmacy have separate directory entries and operate at different addresses. Travel and Immunization Services is another distinct entry. The department’s service directory includes medication access and prescription services, while its office directory identifies the individual pharmacy locations.
Use the named program’s contact information for the service you are seeking. Do not assume that the address for Better Health Pharmacy is also the location for travel consultations or that the Immunization Program office is the same as the Lenzen pharmacy.
Sexual Health and HIV Support
Public Health offers sexual health programs ranging from STI and HIV testing to support for people living with HIV. Its service directory includes STI, HIV, and hepatitis C testing; partner exposure notification; mpox vaccination; HIV and aging services; and HIV support through Positive Connections and Ryan White programs.
The directory also includes Pre-Exposure Prophylaxis and Post-Exposure Prophylaxis, identified as PrEP and PEP, along with Getting to Zero and programs addressing teen dating violence and intimate partner violence. These entries serve different purposes. A testing request, a question about exposure notification, and a request for ongoing HIV support should be directed to the corresponding program.
Positive Connections and Harm Reduction
Positive Connections has separate directory entries for Early Intervention Services and Case Management. Both operate in the same suite, but they have different phone numbers. Identifying the service you are seeking helps distinguish those two contacts.
The Sexual Health and Harm Reduction Program lists the Crane Center and the Harm Reduction Center in different suites. The directory states that syringe distribution is available at the Harm Reduction Center in Suite 1800, in the back section of the parking lot. Its listed hours are Tuesday from 5 p.m. to 7 p.m. and Wednesday from 9 a.m. to 5 p.m.
Those hours apply to the specified harm reduction service. They should not be used as the operating hours for every sexual health program, Positive Connections service, or other office at the Lenzen location.
WIC, Pregnancy, and Parenting Support
Women, Infants and Children, commonly called WIC, provides free healthy eating support for pregnant people, new parents, and children up to age five. The resident services pages describe nutrition information, breastfeeding support, and healthy foods for growing families.
The department’s homepage also explains that people using CalFresh benefits may qualify for WIC. The wording is conditional: receiving CalFresh does not, by itself, establish WIC eligibility. The WIC service is the appropriate place to pursue nutrition and breastfeeding support and eligibility information.
Pregnancy and parenting services also include breastfeeding information, the Comprehensive Perinatal Services Program, and a parenting referral line. These options address related needs, but they are separate service entries. Identifying whether the request concerns food and nutrition support, pregnancy services, or parenting referrals helps narrow the appropriate contact.
Perinatal and Infant Health Programs
The Comprehensive Perinatal Services Program, or CPSP, offers obstetric, psychosocial, nutrition, and health education services, along with related case coordination during pregnancy and for up to 60 days postpartum. That postpartum period applies to CPSP’s described services; it is not a general deadline for all maternal and child health programs.
Black Infant Health aims to reduce infant mortality and support healthy pregnancies. The department also lists Maternal, Child and Adolescent Health, Nurse Family Partnership, and a Maternal and Child Health Referral Line. These named programs give families and referring providers more specific contacts than the department’s general information office.
Children’s Health and Specialized Services
California Children’s Services, or CCS, provides case management and funding for the diagnosis and treatment of qualifying medical conditions. Its office directory separates Benefits and Eligibility from Medical Therapy Staff, with a different phone number for each.
Use the Benefits and Eligibility contact for an inquiry in that category and the Medical Therapy Staff contact for a therapy-related inquiry. CCS’s description refers to qualifying conditions, so its services should not be presented as general coverage for every childhood medical need.
The Child Health and Disability Prevention Program, or CHDP, involves providers who help detect and prevent health problems among children and youth from low-to-moderate-income families. The department also has a Childhood Lead Poisoning Prevention Program. These programs address different child health concerns and should remain distinct from CCS when selecting a service.
Disease Information and Reporting Channels
The department’s disease information pages provide local information about conditions including COVID, influenza, measles, hepatitis A and B, mpox, RSV, tuberculosis, norovirus, and other diseases. This section is useful when you are seeking information about a particular condition rather than an office address or program application.
Communicable Disease Prevention and Control and the Tuberculosis Prevention and Control Program have separate office contacts. The provider site explains that the tuberculosis program investigates reports of confirmed or suspected TB disease in the County and provides case management and consultation to medical partners.
Healthcare Provider Reporting Requirements
The County’s Public Health provider portal serves healthcare providers and other individuals and organizations, including laboratories, with reporting responsibilities. It states that certain diseases, conditions, and test results must be reported to the local health department. Reporting requirements and instructions are organized under infectious diseases and other reportable conditions and blood lead analysis reporting.
The portal also publishes Health Officer guidance, alerts, and advisories for medical professionals. Healthcare facilities interested in submitting data for local syndromic surveillance through Medicare’s Promoting Interoperability Program are directed to the department’s syndromic surveillance information.
The department directory identifies business-hours and after-hours disease-reporting contacts specifically for healthcare providers. Those reporting channels have a different purpose from resident program inquiries. For an emergency, call 911.
Vital Records, Records Requests, and Laboratory Services
Vital Records and Registration is the department office identified for birth and death certificates. The programs directory lists birth and death registration among general services. A birth or death certificate inquiry should therefore be directed to Vital Records and Registration rather than to an unrelated clinical program.
Public Records Requests and Subpoenas has a separate directory entry addressed to the Records Requests Coordinator. That process is distinct from the vital records service. Selecting the correct category helps avoid sending a certificate inquiry to the office handling departmental records requests.
The Public Health Laboratory is another separate service with its own location. The provider portal describes it as the place to request laboratory tests and other laboratory services. The resident programs directory also includes tick testing for Lyme disease and the Medical Marijuana ID-Card Program as individual services. These entries should be approached through their corresponding program information rather than treated as general laboratory or pharmacy requests.
Environmental Concerns and Community Prevention
The Public Health programs directory includes food facility inspection reports and a “Report a problem” entry. The department’s office directory separately identifies Consumer Protection and the Department of Environmental Health. Although these contacts appear in the Public Health directory, Environmental Health is a distinct department.
That distinction matters when choosing an office for an environmental or consumer protection concern. An inspection-report request is different from a vaccination, nutrition, or communicable disease service. Use the service category and the named department together to identify the appropriate destination.
Public Health also maintains Chronic Disease and Injury Prevention, Tobacco-Free Communities, Traffic Safe Communities Network, and Public Health Preparedness contacts. Its broader prevention work includes healthy eating, active living, transportation safety, and emergency preparedness information.
Health Information and County Data
The local health information section organizes material on respiratory virus guidelines, immunizations, emergency preparedness, oral health, healthy aging, climate and health, overdose prevention, and other community health topics. This section is suited to readers seeking educational information rather than a particular service office.
For reports and community measures, the Santa Clara County health data section provides population assessments, chronic condition information, infectious disease data, and reports about social determinants of health. Public Health gathers, analyzes, and reports this information to support policy and program decisions.
The respiratory virus data described there includes wastewater concentrations, emergency department visits, hospitalizations, vaccinations, and COVID-related deaths. Other categories include tuberculosis, HIV and STI data, maternal and infant health outcomes, and population-specific assessments. These community reports serve a different purpose from individual test results, vaccination records, or program eligibility inquiries.
Language Assistance and Website Feedback
The department’s official department information page states that language assistance is offered at all locations. It also identifies the California Relay Service as a contact option for people with hearing impairments.
The website’s page-feedback forms ask users not to include personal information such as a home address, tax identification number, or Social Security number. These forms ask whether a webpage was helpful and provide space for comments about the page. They should not be treated as program applications or disease-reporting forms.
JavaScript is required for those feedback forms. Keep that requirement distinct from the individual service instructions: a notice attached to a feedback form does not establish the requirements for every Public Health service. Direct a service request to the relevant program, and reserve webpage feedback for comments about the website.
Public Health Office Addresses and Phones
County of Santa Clara Public Health Department Main Office — 150 W. Tasman Dr., 1st Floor, San Jose, CA 95134 — (408) 792-5040
Better Health Pharmacy — 725 E. Santa Clara St., Suite 202, San Jose, CA 95112 — (408) 794-0569
Black Infant Health — 1993 McKee Rd., Building B, San Jose, CA 95116 — (408) 937-2270
California Children’s Services — 720 Empey Way, San Jose, CA 95128 — Benefits and Eligibility: (408) 793-6200; Medical Therapy Staff: (408) 793-5900
Childhood Lead Poisoning Prevention Program — 660 S. Fair Oaks Ave., Sunnyvale, CA 94086 — (408) 992-4900
Chronic Disease and Injury Prevention — 1775 Story Rd., Suite 120, San Jose, CA 95122 — (408) 793-2700
Communicable Disease Prevention and Control — 150 W. Tasman Dr., 1st Floor, San Jose, CA 95134 — (408) 885-4214
Comprehensive Perinatal Services Program — 1993 McKee Rd., Building B, San Jose, CA 95116 — (408) 937-2250
Department of Environmental Health — 1555 Berger Dr., Building #2, Suite 300, San Jose, CA 95112 — (408) 918-3400
Immunization Program — 150 W. Tasman Dr., 1st Floor, San Jose, CA 95134 — (408) 970-2870
Laboratory, Public Health — 2220 Moorpark Ave., 2nd Floor, San Jose, CA 95128 — (408) 885-4272
Maternal and Child Health Referral Line — 1 (800) 310-2332
Medical Marijuana ID-Card Program — 976 Lenzen Ave., Suite 1300, San Jose, CA 95126 — (408) 792-5065
Nurse Family Partnership — 1993 McKee Rd., Building B, San Jose, CA 95116 — (408) 937-2231
Pharmacy, Public Health — 976 Lenzen Ave., Suite 1400, San Jose, CA 95126 — (408) 792-5169
Positive Connections—Early Intervention Services — 976 Lenzen Ave., Suite 1500, San Jose, CA 95126 — (408) 792-5080
Positive Connections—Case Management; Sexual Health and Harm Reduction Program — 976 Lenzen Ave., Suite 1500, San Jose, CA 95126; Harm Reduction Center: 976 Lenzen Ave., Suite 1800, San Jose, CA 95126 — (408) 792-3720
Preparedness, Public Health — 150 W. Tasman Dr., 1st Floor, San Jose, CA 95134 — (408) 792-5202
Traffic Safe Communities Network — 1775 Story Rd., Suite 120, San Jose, CA 95122 — (408) 793-2733
Travel and Immunization Services — 976 Lenzen Ave., Suite 1100, San Jose, CA 95126 — (408) 792-5200
Tuberculosis Prevention and Control Program — 976 Lenzen Ave., San Jose, CA 95126 — (408) 792-1381
Vital Records and Registration — 976 Lenzen Ave., Suite 1300, San Jose, CA 95126 — (408) 885-2010
Women, Infants and Children — 725 E. Santa Clara St., San Jose, CA 95112 — (408) 792-5101
Public Health Department FAQs
How can I receive Public Health updates?
The department’s About us page includes a “Subscribe to Public Health updates” option under “Stay connected.” It also links to news and upcoming events. For announcements about local exposures or other developing health concerns, check the Public Health homepage. Read each announcement’s date carefully, especially when it describes an exposure at a particular place or time; an older notice may concern a different event.
Where are Public Health jobs and internships listed?
The department’s About us page separates “Work with us,” which leads to career information, from “Intern and volunteer,” which leads to internship and volunteer opportunities. Choose the category that matches the experience you want. The overview does not specify application deadlines, qualifications, compensation, or available positions, so review the individual opportunity before preparing an application. A volunteer or internship listing should not be treated as an opening for paid employment.
How can I find older community health assessments?
The county health data page directs readers to archived assessments and identifies reports by population and year. Examples include the 2013 LGBTQ health report, the 2011 Vietnamese health report, and the 2015 African and African Ancestry assessment. Check both the publication year and the population studied before using a report. These assessments describe conditions during their reporting periods, so older findings should not be presented as current countywide figures.
Does the department publish research on community health workers?
Yes. Its health data page includes a Community Health Worker/Promotor Feasibility Study examining existing neighborhood work, published evidence on effectiveness and costs, and potential local program costs and savings. It also considers what local organizations and community members want a program to look like. This is useful for understanding proposed service approaches and funding considerations. The study listing describes research into program feasibility; it does not establish an application process for receiving services or becoming a community health worker.